Shipping and return policies for Frank Mark Arts

Shipping Info

Shipping Information for Frank Mark Arts Customers

Thank you for shopping with Frank Mark Arts. We want to ensure that you fully understand our shipping process:

1. Prompt Shipping: We dispatch all orders within 3 days of receiving them.

2. Shipping Within Germany: For customers in Germany, the delivery usually takes up to 3 days.

3. International Shipping: Due to the variability in postal services across different countries, we cannot provide exact delivery times for international orders. Shipping times vary based on location and local postal service efficiency.

4. Non-receipt of Products: If you do not receive your product within 30 days of ordering, please contact us at info@frank-mark-arts.com. We will investigate and assist in resolving the issue promptly.

For any inquiries or further assistance, please feel free to reach out to us.

Return Policy

Return Policy for Frank Mark Arts

At Frank Mark Arts, we are committed to ensuring our customers are completely satisfied with their purchases. Please review our return policy below.

1. Eligibility for Returns of Physical Products (e.g., CDs /DVDs): Returns are accepted for products that are damaged or were incorrectly sent.

2. Condition for Return of Wrong Physical Products: To be eligible for a return, products received incorrectly must not have the shrink-wrap foil removed.

3. Contact Before Returning & Return Process: Before returning any physical product, you must contact us at info@frank-mark-arts.com. Please do not send items back without our prior confirmation. Once we respond and acknowledge your return request, please send back the product. We will issue a replacement or the correct item upon receipt of the returned product.

4. Refund of Shipping Costs: We will refund the shipping costs for products returned due to being incorrectly sent or due to damage.

5. Contact Information: For assistance or if you have any questions, please reach out to us at info@frank-mark-arts.com.

6. Policy Updates: Please note that our return policy is subject to change and we encourage customers to review it periodically.